In spite of the fact that the web hosting service provided by the different companies is approximately the same, every provider has a personalized platform with its own modifications and different ways to carry out particular things. In such a case, a big knowledge base would be extremely helpful both for persons with little to no practical experience and for technically advanced individuals who will eventually discover how given procedures are done, but will lose valuable time meanwhile. The objective of such a knowledge base is to help make the service quick and simple to use, sparing users time and effort. The result is more contented customers, since they can quickly find the information they want, and substantially less work for the technical support staff, because usually the vast majority of the inquiries and issues that customers have got are already listed in the knowledge base. Provided that the articles are written well and encompass more things, you will be able to learn more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Shared Website Hosting
Our shared website hosting plans come with an extensive knowledge base where you can find information on all the complications that you might possibly bump into and their resolutions. You can find out how to set up and manage a mailing list, how to use an .htaccess config file, or how to continue if the settings of your email client are accurate, but you’re unable to send email messages, for instance. We have tried our absolute best to be as thorough as possible and to cover all possible options in order to save you time and effort and to present you with different solutions for each and every problem. The knowledge base includes educational articles too – both general ones about the hosting service as a whole, and more specific ones, which will help you become acquainted with the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to specific features and functions in every section of the Control Panel, whereas if you’d like to check the entire archive of articles, you can visit the all-encompassing Help section.
Extensive Online Documentation in Semi-dedicated Hosting
We’ve compiled an extensive online knowledge base for all our current and future clients, so in case you get a semi-dedicated server account from us, you will be able to find any information that you’re looking at any moment. We have tons of educational help articles, which will help you better understand what is happening in your account – "What is PHP?" and "What are file permissions?" are only 2 examples. Our in-depth guides will help you do anything you want – extract the contents of an archive, import a MySQL database, forward a domain name, etc. On top of that, we also have troubleshooting instructions, which will enable you to find out what spurs a certain problem and the probable solutions for it. If you aren’t able to send e-mails or your domain opens a 500 Internal Server Error message, for example, you can resort to our knowledge base and resolve the issue without delay. The articles can be accessed through any Control Panel section, as well as through the all-inclusive Help section.