A ticketing system is the most widely used medium of correspondence that hosting providers offer to their clients. It’s most often part of the billing account and is the quickest way to fix an issue that requires some time to investigate or that has to be escalated to a sysadmin. In this way, all comments provided by either side will be kept in one location in case someone else wants to work on the issue in question and the info in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which suggests that you will need to sign in and out of at least two accounts in order to carry out some task or to contact the company’s client care staff. In case you wish to administer a number of domain names and each one is hosted in its own account, you’ll need to use even more accounts at the same time. Moreover, it can take a substantial period of time for the hosting provider to respond to your ticket.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from us, you won’t ever need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you’re browsing your files or modifying different account settings. The ticketing system is being strictly monitored 24x7x365 by our technical support staff and the ticket response time is no more than sixty minutes, but it seldom takes more than twenty minutes to get help. In stark contrast with some other web hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and request info in relation to any technical or billing problem. Moreover, you can see a variety of articles, which will help you tackle the most common difficulties yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated packages, which suggests that you won’t need a different platform to get in touch with our help desk team – you can do that on the spot the moment you come across a predicament. Posting a new ticket requires a few clicks of the mouse and tracking down an older one is just as easy. With our smart search functionality, you can quickly find any ticket that you have opened in the past. You can send a ticket at any particular point in time as our customer service technicians are working day and night and reply in no more than sixty minutes, even though it rarely takes this much to get a response. With Hepsia, you’ll have everything in a single location and you can forget about the need to log in and out of two or more platforms to resolve a simple problem.