A ticketing system is the most widely used medium of correspondence that hosting providers offer to their clients. It’s most often part of the billing account and is the quickest way to fix an issue that requires some time to investigate or that has to be escalated to a sysadmin. In this way, all comments provided by either side will be kept in one location in case someone else wants to work on the issue in question and the info in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which suggests that you will need to sign in and out of at least two accounts in order to carry out some task or to contact the company’s client care staff. In case you wish to administer a number of domain names and each one is hosted in its own account, you’ll need to use even more accounts at the same time. Moreover, it can take a substantial period of time for the hosting provider to respond to your ticket.