A live chat is a real-time way of communication between a hosting supplier's support crew and its clients. It's a very efficient method to receive some info about the hosting services or get some problem resolved because you are talking to a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the lower possibility of errors at the time you exchange information such as usernames or domain names, the more rapid response time because the communication is live and the fact that you don't have to stay on the chat constantly - you can do something else entirely while the representative examines the issue involved. In addition, you're able to connect with a live chat room from any computer which is connected to the Internet, avoiding the telephone fees that you'll need to pay if you're calling to another country.
Live Chat Support in Shared Website Hosting
As we consider the fact that a number of situations are usually resolved when you talk with a live person, we provide a live chat service for all of our prospective and existing clients. Our chat is accessible every day and our support agents will assist you with a variety of questions and problems. In case you aren't our client yet, you'll be able to find out more about our shared website hosting plans and the hosting environment in general to be certain that your web sites will function properly on our servers. If you already have an account and you've got some questions or you have any kind of issues with some of our solutions, you'll be able to join us on our live chat and we will provide the necessary info or assist you to troubleshoot the issue. You will have to open a support ticket for specific issues that need more time or the expertise of a sysadmin, but for a variety of basic issues you'll get help on the spot.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as part of our services, therefore any time you have any questions about our semi-dedicated packages, you're able to speak with our customer support team at any time regardless of whether you've already obtained your account or not. In general, the chat service is intended for pre-sales, billing and common questions and troubles, but we will assist you with quite a lot of technical questions as well. We will help you pick the ideal plan for your sites if you do not have an account yet, we can answer all the billing questions or issues you have or we can help you with installing your new email address on your computer or smartphone - all the abovementioned will be done in a timely manner since our live chat service is available all the time, every single day. Whenever you need support, you can chat with an agent and save a lot of time.