If you ever encounter a problem with your website and are incapable of fixing it yourself, ask the respective hosting provider’s customer care team to assist you to get the website back online. A fast resolution would be the best scenario, but lots of companies reply within twenty four hours or even more, all the more so if you are doing business with a reseller. Even if your problem can be sorted out quickly, your website may not work correctly or it may not be available at all for a longer time period, so you may lose potential customers because it’s rather unlikely that anyone will be inclined to revisit an inoperational website. That being said, you ought to make sure not only that you can get in touch with your hosting provider, but also that they can answer and help you in a well-timed fashion. If a software app update doesn’t go smoothly or you delete something by accident, for example, the website must be fixed promptly in order to avoid protracted unavailability.
One-Hour Response Guarantee in Shared Website Hosting
If you’re using one of our shared website hosting and you have an enquiry or encounter an obstacle, you can get in touch with us 24/7 by posting a trouble ticket or by sending an e-mail and we’ll make certain that you obtain a reply in no more than 60 minutes. If the issue can be resolved, we’ll do it before we reply to you, whilst in case there is something that you need to do on your end, we will provide you with all the required details – what possible solutions to try, what settings to check, etc. Normally, you’ll get a response within maximum half an hour, so waiting for hours and hours on end or even for more than 1 day to get assistance is something unthinkable. Our 60-minute response time guarantee applies to any question that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer support staff representatives are available all the time and they’ll reply to any trouble ticket that you post via our hosting Control Panel within maximum 60 minutes. The ticket response time is guaranteed irrespective of whether you have a generic inquiry with regards to your semi-dedicated server or you encounter some challenge and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to help you out, as we are available 24/7 to take care of any general, technical or billing issue. In case you get in touch with us about anything that is within our capacity, we will resolve it before we reply to you, which implies that you will not have to wait for hours or days while the problem persists. In case there’s something that you need to do on your end, we will supply you with the necessary details – what possible solutions to try, what steps to take, etc.