Despite the fact that this is not the keyfactor to recognize a dependable shared website hosting provider from a bad one and a reseller from an actual supplier, being able to call and speak with a live person is a sign that you aren't dealing with a one-person service provider and that you can get in touch with someone every time you need help. The telephone support for hosting services may range from general to experienced, thus the problems which can be resolved with a phone call differ depending on the specific service provider. In the general case, these issues are simpler and include billing or first level tech issues as more complex tasks usually need a support ticket where both you and the system administrators can follow the proceedings with a given issue. Nevertheless, being able to call your supplier will save you a lot of time and efforts for the numerous tiny problems that will eventually appear when you manage your hosting account.
Phone Support in Shared Website Hosting
All of our shared website hosting plans feature phone support 14 hrs a day even on official holidays, so that if you do not have an account yet, you're able to give us a call and learn more about our services or if we meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States, Great Britain and Australia, so you can call the telephone number which is nearer to you. In case you're an existing customer, we can assist you timely with any general and billing issues and with multiple technical matters to save you time and efforts - we are aware of the fact that sometimes it is more convenient to consult with a live person to get things done instantly. Of course, some situations simply cannot be taken care of over the phone, so if this is the case you will have to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hrs a day as part of the support services for each and every semi-dedicated server package that we provide. Considering the fact that some issues are more difficult and time-consuming, you will have to open a support ticket in case you experience such an issue, but for all of the general, billing or minor technical issues you can always call us and we'll help you quickly in order to save you the time you'll need to spend on creating a ticket. Even if you do not have an account yet, you will be able to find out whether you can host your internet sites on our leading-edge cloud platform or you will be able to receive any other general info on our semi-dedicated solutions. We have local phone numbers in the United States, Great Britain and Australia along with a global number, so that you're able to call the one that is nearer to your location.