The customer support that you can get from your shared website hosting company is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you have some technical trouble with an existing account. Timely and accurate info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a sign that you're ordering from an actual hosting provider and not from some reseller. If you obtain a hosting account through a company that does not own its servers and it cannot access them directly, it's quite possible that you'll wait for a couple of days so as to receive a response to any kind of question, thus your sites may stay offline for quite some time. In comparison, a provider which provides numerous ways of communication and has a technical support crew available all the time will assist you to right away and help you limit or fully avoid any downtime and prospective losses.
24/7 Customer Support in Shared Website Hosting
We provide you with 24/7 customer, billing and technical support for all of our shared website hosting
. Even if you are not our customer yet and you have some questions, we can assist you without delay and give you the needed information, to give you a choice to make the very best decision when you get a new hosting account. We're available at any moment, including holidays and weekends, and we supply multiple ways of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have a couple of phone numbers internationally, therefore you'll be able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is one hour. The actual response time is no more than 15-20 min, so you can forget about waiting for days and nights to receive support for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you select, you'll be able to take advantage of our 24/7 tech support services even on public holidays. All of your websites will be available all the time and so will we. With plenty of communication options, you'll be able to select the optimal approach to get in touch with us and learn more about our solutions in case you do not have an account yet, or get support in case you're already among our customers. You are able to give us a call, have a chat with a live consultant, send an e-mail or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options come with 1-hour reply time guarantee, though it hardly ever takes more than 20 min to receive assistance no matter the nature of the problem. Using our customer and tech support services, we will be there for you anytime you need us, not a few days afterwards.
24/7 Customer Support in VPS Hosting
Every single virtual private server
plan that we provide comes with 24/7 customer and technical support, which means that if you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you're able to contact us at any moment, even holidays and weekends. For your benefit, we provide different means of communication - phone support with a couple of local numbers around the globe, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems since it will be much easier to track what is going on. The maximum guaranteed response time for all emails and tickets is one hour, yet it hardly ever takes that long to receive assistance. If you add the Managed Services upgrade that we provide, our administrators can also assist you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server
packages that we supply come with 24/7 support through various means of communication and with a 1-hour maximum answer time warranty. If you want to find out more about the plans or you have various general or billing questions, you'll be able to phone one of the local numbers we have around the world or you could use our live chat support and talk with a live agent. For strictly technical problems which require the help of a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email, as all of these channels are more appropriate to keep track of a given matter. The answer time for them rarely is more than 30 mins, so you can forget about having to wait for an entire day in order to get help. The support service is available for any server-related matters, as well as the pre-installed software. In the event that you need help with third-party apps, you may consider adding the Managed Services upgrade that we supply for all the packages.