Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Time Guarantee

  • We offer a 60 min response time warranty for any support ticket or email that you send to the help desk support staff. We will speedily reply to all general questions and forward the case to our admins if any additional assistance is required. If you take advantage of the Admin Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you in advance.

  • Top quality support service
  • An Outstanding Customer Care Service

  • If you need assistance while using the Web Hosting Control Panel or with any of the applications that we’ve pre–installed on the dedicated hosting server for you, do reach the help desk support team anytime through the ticketing system. Also, should you need help administering your dedicated server, you can order the Admin Services package, that includes Operating System updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting services, data backup hard drive storage space, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • We have equipped the Web Hosting Control Panel with a circumstantial knowledge base, which includes detailed explanations of all its features and functions. Also, we have created detailed video tutorials that will further reveal to you how to perform a given operation or resolve a frequently experienced issue. The how–to articles and the tutorial videos are readily reachable from each Web Hosting Control Panel section through the Help and Videos buttons in the top right corner.